Customer satisfaction with leading Canadian retail banks 2023

Published by Statista Research Department, Aug 30, 2023
In 2023, Royal Bank of Canada (RBC) had the highest satisfaction score among retail banking customers of Canada's largest and midsize banks. This is according to a survey that was carried out in early 2023 among nearly 3,000 respondents. RBC received a score of 610 (out of 1,000). It was followed by the Bank of Montreal, with a score of 592. The average ranking of the presented banks amounted to 588 points.

Customer satisfaction with largest retail banks in Canada in 2023

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Release date

June 2023

Region

Canada

Survey time period

February and March 2023

Number of respondents

2,911 respondents

Age group

18-40 years

Special properties

retail banking customers of Canada's largest and midsize banks

Supplementary notes

The rating is based on a 1,000-point scale.
Customer satisfaction was measured in the following segments: channel activities; communication/advice; convenience; new account opening; problem resolution; and products/fees.

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